Delivery & Returns

Our Delivery and Returns policies are as follows:

Delivery

Wherever possible we aim to despatch all orders within one working day of the order and cleared payment being received. Occasionally some items may be out of stock and may either be despatched directly to you from our supplier or via Nene Overland Ltd. If there is a delay in shipping for any reason we will contact you straight away to let you know.

Our Standard UK delivery is within five working days (Monday - Friday).

Delivery will be calculated at the checkout stage (with exception for some overseas deliveries).

For some overseas deliveries we will contact you to discuss carriage costs once you have placed your order. Any carriage charges will be invoiced separately.

Where an item is imported we will keep you informed as to the status of delivery as and when we are made aware of delivery from our suppliers.

 

Returns

There are many reasons for wanting to return or cancel an order, however this is not a problem if you follow our returns policy as set out below. These terms do not affect your statutory rights

Download the returns form here

 

Cancellation

Under the distance selling regulations your consumer rights entitle you to a full refund if you request one in writing (letter or email) within 7 working days of receipt of order. The amount you have been charged will then be repaid to you within 30 days. If an order has already been despatched the cancellation will be treated as a return and you will be required to pay for the cost of returning the goods in an as new condition with unopened original packaging.

 

Incorrectly ordered / No longer required

You may return the goods in a new and unused condition along with original packaging within 30 days after delivery. The return postage will be at your cost. We recommend that you use an insured method for returning goods as we are unable to accept responsibility for goods in returns transit. We will only refund you for the cost of the goods and not your original delivery costs, unless you have cancelled your order as stated above.

 

Incorrectly sent

Goods must be packaged up in a new and unused condition along with original packaging. We will then arrange for a collection and the correct goods to be sent out or full refund processed.

 

Goods received damaged in transit

All goods despatched will be sent out in perfect condition, with exception to those within the clearance section where any defects will be described within the product description prior to purchase.

Occasionally goods may get damaged during transit, please check your goods before signing for them. If for any reason you are unable to check your goods at point of delivery, please sign for them as un-checked. If goods are visibly damaged please sign for them as damaged and if there is a package missing please notify the driver that your delivery is short.

Damaged goods should be reported to us as soon as is practicably possible.

Following the above procedure will enable us to process any claims applicable. We may ask you to supply photographic evidence of any damages that have occurred.

 

Faulty Goods

Faulty goods should be reported to us as soon as is practicably possible. We will either offer a repair, replacement or a full or partial refund as appropriate in the circumstances. Before returning any faulty goods please contact us with details of the fault, to enable us to determine the best course of action to resolve the fault. Any goods that have obtained faults/imperfections due to normal wear and tear or damage caused to misuse or neglect will not be repaired or replaced free of charge.